Timothy McCallan and AmeriCorp added an additional 12,000 clients to its database. The large jump was the result of a mass transfer of files from the latest agency to retain AmeriCorp’s processing services. Although such an electronic influx does not take up much real time, the decision to make such a move -- and the preparations leading up to it -- normally do.
Surprisingly, the officers of the new agency had visited AmeriCorp for the first time scarcely two months prior to the conversion – and only out of a concern to exercise due diligence by comparing our processes and services to those of others whom they believed were quite capable of absorbing their database.
The visit, however, was such an eye-opener that the agency made a sudden shift in its business strategy. Indicating its desire to move forward with a long-term relationship with Timothy McCallan and AmeriCorp, the officers informed us that we had roughly 60 days to prepare for the takeover.
AmeriCorp thus had but a few short weeks to insure that the crucial client, creditor and payment information would find a compatible electronic environment awaiting it. A huge agenda of needed revisions had to be mapped out in advance of a 48-hour window between going “live” on a Saturday and taking the clients’ calls the following Monday. Moreover, the customer service department needed to ramp up for a comparable increase in incoming calls and follow-up work.
After a very busy weekend, the new channels were opened; and whatever anxieties the clients may have had about the publicized change, they were eased by a higher grade of service than they were accustomed to. Timothy McCallan and AmeriCorp had sustained the agency’s faith in our skill at transferring databases and mobilizing personnel to service an abundance of new clients.